Terms of Service
1. Acceptance of Terms
By accessing or using the ROXYO marketplace, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
2. Services Provided
ROXYO acts as an intermediary platform connecting customers with vetted service professionals in the Los Angeles area. ROXYO is a marketplace and does not directly provide the services listed on the platform.
3. User Responsibilities
Users are responsible for providing accurate information when requesting services and for maintaining a safe environment for service professionals. You must be at least 18 years old to use our marketplace.
4. Payments and Pricing Transparency
We believe in clear pricing. All costs will be disclosed upfront or estimated based on the project scope. Payments are processed through our secure third-party provider to ensure safety for both customers and pros.
5. Cancellations and Rescheduling
Cancellations and rescheduling must be handled through the platform. Fees may apply depending on the timing of the request to respect the schedules of our service professionals.
6. Disclaimers and Limitation of Liability
ROXYO is not liable for the performance of service professionals. While we vet all pros, the contract for service is directly between the user and the professional. Our total liability is limited to the fees paid to ROXYO.
7. Changes to Terms
We may update these terms occasionally to reflect changes in our service or legal requirements. Continued use of the platform after updates constitutes acceptance of the new terms.
8. Contact Information
If you have any questions about these Terms of Service, please reach out to our legal department at support@roxyo.com.
Privacy Policy
Last Updated: October 26, 2023
1. Information We Collect
We collect information you provide directly to us, including your name, contact details (email and phone number), service preferences, and business information. This includes your SMS phone number when you register for updates or communications.
2. How We Use Your Information
We use the information collected to match you with vetted service professionals in Los Angeles, facilitate communication between users, improve our marketplace features, and provide personalized service recommendations.
3. SMS Communications & Opt-Out
By providing your phone number, you agree to receive SMS updates from ROXYO regarding service matches and account activity. Message and data rates may apply. Reply STOP to opt-out at any time or HELP for assistance. Message frequency varies based on your activity.
4. Sharing with Service Professionals
To facilitate services, we share necessary contact and project details with vetted service professionals and essential third-party providers. We do not sell your personal data to unrelated marketing companies.
5. Data Security
ROXYO employs industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no digital platform is 100% secure, and we encourage users to share information responsibly.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request account deletion at any time through our support channels.
7. Your Rights and Choices
Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal data. You can manage your notification preferences and update your contact information within your ROXYO account settings.
8. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact our dedicated support team at support@roxyo.com.